A Few Details
Deposits and Cancellations
We are a small business and try to accommodate as many of our furry friends as possible. We tend to book up quickly, especially during holidays. We often have a list of clients who are waiting for accommodations. To help eliminate last minute no shows, we require a $75.00 deposit on boarding reservations. Cancellations 2 or more days in advance will be refunded or applied to a future stay if you wish. Cancellations or no shows less than 2 days in advance will be forfeited.
- Example 1: Fido is checking in on a Friday for the weekend. On Wednesday you call to let us know that your plans to go away have changed and cancel. No problem, we refund the deposit, look forward to seeing Fido again soon, and call someone on our waiting list.
- Example 2: Miffy is supposed to check in on Friday for the weekend. It's now the end of day on Friday and Miffy has not arrived and her owner has not called us. We are worried about her owner and Miffy. Ruby really wanted to come this weekend, but we told her we were full. Unfortunately, Ruby and her Mom couldn't go away and were sad. We cancel the Miffy's reservation but we do not return the deposit.
Holiday Reservations
We do not charge a premium for holiday reservations! We do confirm with you check in and check out dates. We understand that sometimes things happen and you need to extend your stay and we will do our very best to accommodate you. We also understand that sometimes you come home early and want to pick your pet up. That's okay too, but you will be charged for the entire length of your reservation during holidays as we most likely turned away guests thinking that we did not have any rooms available. Holidays for us are reservations during the week of:
- New Year's
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Note: Our Lobby is closed on Thanksgiving Day and Christmas Day. Yes of course someone is there taking care of the pets! We just want some of our fabulous staff members to be able to spend time with their families. Closing the Lobby allows us to do this.
Boarding Check Out Time
Like most hotels, we have a check out time.
- Check out is before 3:00 pm on the final day of your reservation
- Add $20.00 to check out after 3:00 pm to closing time.
Remember on Sundays we are open in the mornings from 8:00 am to 9:00 am and in the afternoon from 5:00 pm to 6:00 pm. Check outs on Sunday afternoons will add the $20.00 half day charge.