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Frequently Asked Questions

Find Answers to Our Most Frequently Asked Questions.

What are your policies regarding deposits and cancelations?
We are a small business and try to accommodate as many of our furry friends as possible. We tend to book up quickly, especially during holidays. We often have waiting lists of clients who are searching for accommodations.

To help avoid last-minute no-shows, we require a $75 deposit for all boarding reservations. If you cancel your reservation two or more days in advance, your deposit will be refunded, or you can apply it to a future stay. If you cancel less than two days in advance or simply don’t show up, you will forfeit your deposit.
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Lobby Hours

Monday to Friday: 7:00am to 6:30pm
Saturday: 8:00am to 6:00pm
Sundays (Guest Pick Ups Only Please):
8:00am to 9:00am | 5:00pm to 6:00pm

Lobby Hours

Monday to Friday: 7:00am to 6:30pm
Saturday: 8:00am to 6:00pm
Sundays (Guest Pick Ups Only Please):
8:00am to 9:00am | 5:00pm to 6:00pm